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IMPORTANT PLEASE READ This website and forum has been living on borrowed web server time for years. At the end of this month silsden.net in it's present form will cease to exist, BUT there is a new silsden.net in the making, and a new forum, and lots of exciting new things coming to this space. Peter |
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Replies in this thread : 12
Author |
Topic : Doctor's Receptionists. |
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| photoman |
Found an interesting article in the Sunday Express Which I am sure a few can relate too: DOCTORS’ receptionists have been ordered to take “charm” medication to improve their image as GP services go through a radical shake-up. The gatekeepers to doctors’ appointments have been accused of being abrupt, surly and too inquisitive about a patient’s medical problem in a litany of complaints about the service. Helplines and forums have been deluged with concern about the poor attitude of some receptionists and complaints are running at more than 1,000 a week, according to official figures. They also show more people complain they cannot get a GP’s appointment within the Government target of two days. Patient watchdogs have now called on the UK’s 10,000 surgeries to assess and improve how they deal with the public as part of the NHS shake-up, which has handed spending power to doctors. Surgeries that fail to deliver a “service with a smile” may find patients deserting them and destabilising their funding base, they warned. “At some surgeries it is like the battlements go up and are guarded by the dragons who think it is their job to keep you away from the doctors if they possibly can,” said Joyce Robins at pressure group Patient Concern. “They are doing this mainly because this is what the doctor has educated them to do and it stems from a bad attitude which needs to be addressed.” NHS data recorded a 10 per cent rise in complaints against GP surgeries with 53,590 written complaints filed last year, a 25 per cent jump from 2007/8. Justine Roberts at online forum Mumsnet said: “New parents spend a fair amount of time in doctors’ waiting rooms. It seems some receptionists command their territories like mini-Napoleons striking fear into the heart of parents. “There’s quite a lot of complaint on Mumsnet about obstructive and inflexible receptionists but friendly, empathetic ones are treasured.” Doctors have defended their front desk staff and highlighted the difficulties in dealing with a wide range of patients who demand instant appointments. Christopher Hall at the Patients’ Association said: “There is room for improvement and doctors recognise this. The evidence is some are improving, some are stagnating and others are worse.” |
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| thanet |
this post has been edited 1 time(s) well i may agree has at times they can be rather up their self if you know where i am coming from and all this telling them what the problem is so they can get you in with the right doctor well thats a load of bull too surly any doctor will be able to help thats there job after all |
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| dexter |
Never had a problem with our local Health Centre people over last 10 years. Always been well looked after  |
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| Marrywell |
Neither have I. Have always found everyone very helpful. |
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| Golden Oldie |
Ditto. Have always found our Health Centre staff extremely professional. I was there last week and impressed with the eficency of all concerned under the difficult circumstances that they are working in. There's room for personality transplants within all groups, and that includes some patients. Try saying "thankyou" next time you are there, I'm sure the dedicated staff would appreciate it, not just the negative comments. |
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| Dodzi |
Got to say I've had a whole range of problems with them - I find them in accurate, unhelpful and find they usually treat you like your at their service rather than ours! |
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| school1943 |
Maybe the wingers moaning should ask for an attitude transplant appointment from the receptionists. If you don't like the NHS go private. They do an excellent job. Ive always found them extremely helpful. Maybe its the way the moaners ask. |
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| Dodzi |
If you'd like to have a prayer tonight to let my dear departed mother know she was just a winger and that they did a wonderful job that's ok then - they were mainly responsible for a lot of her complications she suffered due to miss handling of documentation, wrong prescriptions issued etc. Got a lot of "we can't comment" for other health professionals, but with a sympathetic tone. Yes I am complaining about MY experience with them..... |
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| GRAMDAER |
Dodzi,your comment of the 16th April sounds about right. The following is what happened this morning. My wife rang the Silsden surgery for an appointment at either Silsden or Steeton. A non urgent appointment,more for peace of mind she needed to see a doctor.Receptionists reply nothing today or tomorrow first available appointment being Friday April 26th. This was not accepted so went in person and an appointment was offered for Monday 22nd. What is going on? Maybe just maybe someone from the surgery will read this and post a reply. |
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| hermione fraggle |
Perhaps if you have any concerns you could write to the Practice Manager? I find it is hit and miss. The thing I do not like is explaining why I need to see a doctor to a receptionist. I previously worked as an administrator for a GP (as frankly it is none of our business) and we were not allowed to ask about the nature of the appointment unless it was to see a practice nurse and this was purely to enable the practice to have equipment ready prior to the appointment if needed. I had a problem once with a receptionist who needed to book me in for an appointment as directed by a doctor following some blood results but was unclear about the urgency of the case but I had a very apologetic call from the Practice Manager. My advice is make the Pratice Manager aware if you have any problems if he/she are not told of issues they cannot resolve them. |
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| Dodzi |
Already spoken to them during the issues - range of excuses and they promised to sort things out - again and again and again. I'm pretty mad about it but realise that the NHS would just close ranks and I would get nowhere.... |
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| ginjo |
Dodzi have you contacted PALS they are an independent organisation that look into complaints regarding NHS |
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| hermione fraggle |
PALS are still NHS employees but they are dedicated staff who work independenetly of a GP Surgery, Ward etc each Primary Care Trust has an office . They can help you liaise with the GP surgery or if that fails they can help you to make a complaint I am unsure which PALS office is relevant to our local GP (I work in mental health and learning disabilities) but you can try this website www.pals.nhs.uk/ or even the NHS choices website www.nhs.uk |
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| Replies in this thread : 12 |
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events sale / wanted general have your say looking for.. skippy greengrass |
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DON'T FORGET THE SUBJECT IS >>>>>>>> Forums Home > General Forum > Doctor's Receptionists. |
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14/04/2013 : 16:21:52 
16/04/2013 : 12:33:30 
18/04/2013 : 11:22:00