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IMPORTANT PLEASE READ This website and forum has been living on borrowed web server time for years. At the end of this month silsden.net in it's present form will cease to exist, BUT there is a new silsden.net in the making, and a new forum, and lots of exciting new things coming to this space. Peter |
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Replies in this thread : 42
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Author |
Topic : Doctors Appointments. |
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| GAMEKEEPER |
Does anyone else find the current appointment system distasteful? I rang this morning to make a follow-up.appointment, to be asked by the receptionist what my problem(s) are, what my. Contact details are etc. She then said a "triage" doctor will ring back in 1 to 2 hours. I work full time, have various other commitments and do not wish to discuss medical ailment(s) with anyone other than the relevant medical personnel! Taking all that into account, in certain cases, is it not dangerous for an appointment to be made when symptoms persist or flare up? |
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| ginjo |
the health centre seems to only be interested in making money from various procedures, they are not user friendly nor do they seem to care about their patients seems to me like a lot of other nhs organisations, service is run for the benefit of the staff rather than the patients.My family have had several bad experiences with silsden health centre and we try and avoid going .It is not very efficient eg you might be in with the doctor and they say you need a blood test, you have to make another appointment, surely they could do it there and then, even if it meant waiting 10 minutes its better than having to make a seperate appointment, a lot of health centres have that system in place with a phlebotomist there to do tests straight away, in fact at one time, the doctor used to do it thereselves. The olace could do with a good clean as well, it looked very grubby when I went for my flu jab (I had to wait 4 weeks)I agree that it is wrong for the receptionist to ask for details of your medical condition |
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| photoman |
The last time I talked to Dr Heppell before he emigrated to Australia, he told me how disillusioned he was with the NHS and how it was going downhill.I think he made the right choice. |
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| ange1495 |
The receptionist asking for your medical details is nothing new, they were asking me years ago, to which my response was 'What business is it of yours?' |
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| Janey_Jane |
I find it cause for concern that I cannot always secure an appointment on the day for my children when they are unwell. You have to call first thing with your finger constantly on the redial button to try to get through, leave it for half an hour and there are no appointments left. When I wanted to make an after school appointment for my son a month ago the first available appointment the receptionist could book was 9 days time. |
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| pumbajunior |
i walk up to get there a few minutes to 8am get an apointment every time its not ideal but it works |
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| dexter |
Not everyone can walk up there at 8am I'm afraid. Elderly people and those with young children would not be able to do it. Surely there should be a better system for the patients...or is it not about patients any more? The system keeps changing, and not for the better. Sadly we cannot change doctors easily, and in some places the surgeries are getting rid of "troublesome" patients who won't behave and do as they are told. So.....be careful  |
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| greengrass |
Why not try addingham better staff,ring them up get in the same day if not the day after simples |
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| Carrie |
Hi Can't comment on Silsden practice but following on from last comment my experience of Addingham surgery is very good & I can recommend it. |
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| skippy |
stop bloody moaning  be thankful that we have a surgery with all the cuts going on in this country i feel we should support what we have, not moan at everything |
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| greengrass |
Come on Mr Mayor get your finger out and tell them at bradford or were ever that addingham is better than silden its a shame we have to go to addingham to get a better service go on tell em  |
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| dexter |
skippy....in other words, just accept that things are getting worse, and don't say a word...sounds like a dictatorship to me. We pay huge taxes to keep the NHS going, and we deserve better. It's not moaning...a word you like to use a lot..it's called getting fair and reasonable treatment for people who are ill, probably elderly or with children. We'll always have a surgery in Silsden, but it should not make life more difficult for people who are worried about their health. Have a bit of sympathy please for those people who have to grapple with seemingly difficult changes, as well as bad health. All they want to do is arrange to see a Doctor, not have to go through 3 people before they get there. |
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| dogcatcher |
the mayor has put his size 14 in it again    |
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| Peter |
this post has been edited 1 time(s) SILSDEN HEALTH CENTRE is monitoring this topic so perhaps this is a good opportunity to complain (and / or) PRAISE the services provided. Try and be constructive please. Peter |
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| GAMEKEEPER |
The health centre does provide an invaluable service to Silsden. I appreciate that all services provided by government departments etc are under threat. With an ever expanding population, Silsden really does need this service. However, I feel that the current system of appointment booking is ridiculous. It seems to follow a&e waiting procedures at Airedale Hospital, where you go and book in and have a "triage session followed by a three hour minimum wait! I fail to see how this is either cost or time efficient for anybody. The staff at the Health Centre do a great job, but as a service to Silsden, I feel that it would be appropriate for them to run a public opinion survey before altering the services provided. |
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| Shazza |
How can they have NO patients in the waiting room and 6 receptionists in the back office at 9am? While Dr Smith who is the most senior gp now making triage calls? While there's only 1 female gp able to do certain procedures wouldn't money be better spent in training another doctor to take over the treatments Dr Clements used to do? Maybe then I wouldn't have had to wait 7 weeks for an appointment to then have it cancelled on the day I was due to see the doctor and am now having to wait another 4 weeks for an appointment. |
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| dexter |
I am pleased the Health Centre is monitoring the comments here. It seems that the new system is clunky and time consuming when all the patient wants is an appointment to deal with something they already know about, and want to discuss with their Doctor. The overall service at the Health Centre is excellent, but the tinkering with appointment making goes on, and never seems to improve matters, just to make it more difficult. The next step could be that we will be ringing a call centre to be assessed by NHS Direct (if they answer that is) before getting an appointment. I would make 2 suggestions.....firstly allow online booking of appointments for those who are able to ( I would suggest many would like this), and secondly allow patients to book telephone discussion with a Doctor, where this would be appropriate. Both these suggestions would save time and money, and make best use of Doctors/Surgery time. |
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| skippy |
its not long since we had 2 or 3 doctors at the health centre we know as i understand we have upwards of 7,as i said before dont knock what we have as you will all bloody moan if it goes , like the police station and if they get their way the fire station , a toddler stamps its feet and spits its dummy out when it does not get what it whantsi agree if your ill you should be able to see a doctor, but the monday mallingerers have made that near impossible .as it happens i needed to see a doctor on fri and yes i saw one at a convenient time to me the same day, so i think they need our support |
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| Janey_Jane |
r/e Dexters comment about booking to talk to a doctor on the phone - this was certainly possible a short while back although I wasn't able to speak with a doctor on the day that I rung, the receptionist booked me a telephone consultation for the following day. The ability to have a telephone consultation is a useful service, so I do hope that this hasn't been withdrawn. |
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| Shazza |
But you phone and the little hitler on reception asks you what's wrong. You tell her. She then says oh in that case a doctor will need to phone you. How is she medically trained to tell that I don't need an appointment? I then wait around for over an hour for the dr to phone, to have to repeat what I hold her and for him to say oh I think we need to get you in! Erm hello I could have told you that over an hour ago! As for them taking this service away, what they are doing is giving them more power to do what they want and the more control the gp's have over the medical services the worse it will be. I went in last week and an elderly lady had come to collect a prescription that the nurse told her. A) was urgent and b) would be ready first thing. Nothing had been ordered so the receptionist told the lady to go home she would look into it and give her a call later. I was so pleased that the lady said No! She stood and waited till they sorted it out for her. Well done old lady. |
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| dexter |
skippy....relax, the surgery is not going to disappear like the other services you mention, never in a hundred years. People are just trying to improve things...please calm down, or you'll need to go back to the Doctor's again Be happy |
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| Peter |
SILSDEN HEALTH CENTRE is monitoring this topic so perhaps this is a good opportunity to complain (and / or) PRAISE the services provided. Try and be constructive please. Peter |
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| steetonblue |
I am not sure calling the reception staff little Hitlers is constructive. They perform a vital and difficult job and deal with a lot of upset/angry/rude people as well as the nice ones. They are bound by confidentiality rules like all other health workers and if there was even a whiff of a hint of breaking of these rules, they'd be out on their ears. They have to ask personal questions to find out the urgency of the calls - and if you think it is their choice when you get seen you are being a bit daft - they'll be working off a protocol laid out be the senior GPs. So give them a break. I have always found the staff lovely and helpful. On the three occasions i needed a sameday visit - I got them - I did it by ringing at 08.00 when they open. I'm sorry but if this is inconvenient for you, perhaps you are not that unwell! So please be nice to your health centre staff, they work hard under difficult situations and aren't all paid that well! |
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| nabend |
It strikes me that GP's surgeries are clogged up with timewasters who shouldn't really be there. If they charged a fiver for a consultation, I bet you'd be able to get an appointment a lot easier. Remember when 2 doctors (Dr Brown and Dr Purcell) used to care for the whole of the village? The NHS has turned us into a nation of hypochondriacs. |
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| michelle |
Its great that the practice are monitoring this thread as the current NEW pilot system is very hard work. Its hard enough trying to ring the doctors at 8am to not get through, when you are trying to get to work and get your children to school. They dont let you make future appointments, just tell you to ring in the morning when they release appointments! Now they want to know whats wrong with you, to then say triage will call you in 1-2 hours! IF you work you may not be able to take the call as your job is on the telephone......the problem may be very personal and you dont want to speak about it when you are at work, you may have set breaks where you can only take the call! It is very very very inconvenient. I dont think alot of thought has gone into this and I hope that this new way is not pushed upon us like the so called trial system of ringing at 8am was! |
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| dexter |
this post has been edited 1 time(s) I think this has all gone well away from the initial subject, which was the new appointment system. It has been changed for some reason, it seemed to work OK before, so there must be some reason to change it to a callback system after 2 hours or so. If the Health Centre are reading all of this, would it not be useful to hear their rationale for changing things? Them maybe we could all understand it, because on the face of it, it seems more complicated and less patient friendly. Has anyone else had experience of the new system, which only started yesterday, I think? sorry michelle, I typed this while your post was going up |
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| pumbajunior |
quoteBut you phone and the little hitler on reception asks you what's wrong. You tell her. She then says oh in that case a doctor will need to phone you. How is she medically trained to tell that I don't need an appointment? I then wait around for over an hour for the dr to phone, to have to repeat what I hold her and for him to say oh I think we need to get you in! Erm hello I could have told you that over an hour ago! Get them to phone your mobile (we dont have a landline as it happens anyway) i once had a phone callback when i was on the summit of ingleborough (had already planned to walk up it that day) no need to wait in by the phone |
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| Shazza |
I take it steetonblue you ringing at 8am hasn't been in the last 2 weeks? That system worked very well and if they couldn't fit us in they would put us on a waiting list for a cancellation. This was very convenient for us. But the way they are doing it now i am struggling to see how it can be convenient for anyone. Unless you are able to sit by the phone waiting. Granted some illnesses can wait till the next day but others can't and when you have a sick child that you believe needs to see a doctor that day after being made to feel bad for taking up appointments you have left it a few days before 'bothering' the doctor. To then have to sit around waiting for a phone all to then say oh yes we will need to see him. |
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| blueglitter |
it used to be easy to get help before now its too scary/embarrassing/degrading to ring up because you have to tell random people what is wrong. |
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| ginjo |
I wonder who made the decision to change the system ? I think patients should have been consulted so the decision makers got the patients perspective as usual its a change to suit the staff not their patients and David Cameron wants GPs to take charge of everything, a big mistake some doctors are very good but from my experience some of the doctors at silsden are very poor and their bedside manner is non existant |
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| dexter |
I may be commenting in posts about the new appointment system, but I cannot do anything but praise the Doctors at the Health Centre. I must have seen about 6/7 different ones over the years, but I have always been impressed with them and very happy with their advice. This thread is about getting to the bottom of a new system, not criticising the professionalism of the Doctors. |
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| ju |
i don't know if anyone else finds it difficult ringing at 8 if you have had a really bad night with either yourself or your kids .Also when you get throw sometime 30 mins later to be told all appointments have gone .Think it would be better if they keep a few appointment for people like this. the docs much no the ones that just turn up for a cough don't you think they should be monitored has its people like them that make it difficult on everyone else . |
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| pvarley |
I've just joined silsden practice myself after been at ilkley surgery. And all there appointments are book on day unless the doctor has booked a follow up for you. Which I think is brilliant as I have always got an appointment the same day if I have phoned at 8am. I think all surgeries should all be book on day appointments only. I work for a busy gp practice and we offer book on day appointments for things that need dealing with that day. If we did not have these appointments held back for the day we would be fully booked for weeks. And still people moan that they have to ring at 8am. And still people DNA these appointments, frustrating!! People with sickness and colds and flu should stay in bed and leave the doctors alone |
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| old_miner |
I have not used it for a while but the finger on the re-dial button at 8 am always worked. Seems a daft system though, and I was once told to use it for a follow up non urgent appointment!!! Mind you, applying statistical queuing theory is easier said than done as it tends to show why problems happen. Trouble is the solutions are usually impossible to implement. This is the theory that explains why buses bunch up in busy traffic. The solution of course is to get rid of most of the traffic! I suspect there is a fortune to be made for whoever can solve the doctors surgery queuing problem. I did once ring later than 8am for an urgent appointment. I think the tone of my voice that unless It was quick it would be an emergency call out. Saw a doctor at the surgery within the hour and brief urgent hospitalisation was required. Otherwise service has been fine. I have always had excellent service from the trainee of the month. I reckon they are always keen and up to date with the latest potions. |
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| dogcatcher |
this post has been edited 2 time(s) preffered the old system better,but heard this system was set up to avoid all the appointments that no one bothered to turn up for,i remember sign on the door into the surgery rooms,saying this month 30/40 appointments have been missed,(30/40 being a ballpark figure)so if the old system is brought back maybe 2 or 3 missed appointments and you`re out,unless an appropriate reason is supplied, and or ring up if u feel better or dont need the appointment anymore which i have done on one occasion. |
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| pvarley |
I was really surprised when I phoned silsden surgery on Monday. With me being new to the practice I was not sure what to expect. I phoned and asked when the next available routine appointment was to see a doctor after a certain time and I was offered an appt within the week, now I think that is good service. The staff are under pressure from people demanding to be seen, and in most cases these people could go to a chemist. And I don't think requesting a doctor to phone when you are walking up ingleborough is necessary obviously not That ill |
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| Replies in this thread : 42
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events sale / wanted general have your say looking for.. skippy greengrass |
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DON'T FORGET THE SUBJECT IS >>>>>>>> Forums Home > Have Your Say !!!! > Doctors Appointments. |
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20/02/2012 : 09:55:40