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Forums Home > I'm looking for...... > computor problem

  

Replies in this thread : 9

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Topic : computor problem

jimmy
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Posts : 144

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02/10/2010 : 16:16:25      reply with quote


Can anyone help with a computor problem? took a laptop to get screen fixed and its come back with nothing on the hard drive at all,can anyone tell me what I can do or recomend any one to help without it costing an arm and a leg to sort out?? Thanks
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Doncaster Slim
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Posts : 138

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02/10/2010 : 16:20:11      reply with quote


I'd take it back to the screen shop first and ask them what they'd done.
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jonno
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Posts : 815

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03/10/2010 : 14:31:29      reply with quote


quote
posted by Doncaster Slim
I'd take it back to the screen shop first and ask them what they'd done.
this is spot on.

if it's a simple hardware fix, like a replacement screen, there is no reason why they should do anything at all with the information on the hard-drive.

if they won't help then post back here and we can talk about recovery options.
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10 PINTS
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Posts : 10

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03/10/2010 : 18:39:21      reply with quote


Its my laptop in question!! Have taken it back n they said there's no reason for this as hardrive should not have been touched for a new screen, said they could fix it but couldn't give a price, thought if it w just re-installing stuff i could do that without spending anything!
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ilyama
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Posts : 57

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03/10/2010 : 23:30:33      reply with quote


they shouldnt charge for that ? they need to restore it to how it was, for free ?
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pumbajunior
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Posts : 2224

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04/10/2010 : 07:39:50      reply with quote


but as the computer has gone back to the house they will dispute its anything they have done
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jonno
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Posts : 815

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04/10/2010 : 08:17:21      reply with quote


well now you have to decide if there was anything on the drive that you wanted to keep, ie photos, music, CVs etc

If not then yea it's an easy fix, just re-install your OS, if you have re-install media (A win CD, or linux? lol)

If you do have stuff you want to recover then it could be tricky(er). This www.howtogeek.com/howto/15761/recover-data-like-a-forensics-expert-using-an-ubuntu-live-cd/ is the best instructions I've found, they are long and detailed but do work a treat.
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jonno
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Posts : 815

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04/10/2010 : 08:19:11      reply with quote


this post has been edited 1 time(s)

quote
posted by ilyama
they shouldnt charge for that ? they need to restore it to how it was, for free ?
yes, but..

quote
posted by pumbajunior
but as the computer has gone back to the house they will dispute its anything they have done
sounds like this is the case...

That's why I always remove hard-drives before I ship stuff back to Dell, HP etc for repair.

Lesson to learn, when you pick your stuff up, test it before you leave the shop. Where did you take it to incidentally?
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Baldybogey
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Posts : 199

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04/10/2010 : 13:58:22      reply with quote


If you have files you require retreiving then pop it round to me and I will try get those off before you format....

Are you getting any messages such as

a file is missing
no boot disk

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Dodzi
Website Member
Posts : 482

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20/10/2010 : 12:14:01      reply with quote


Did you get this resolved - Mags mentioned it to me in the pub and said you might give me a ring.
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